Background

Alembic Pharmaceuticals, a leader in India’s pharmaceutical industry, has been at the forefront of healthcare innovation for over 100 years. Headquartered in Mumbai, Alembic’s operations span across multiple countries and continents, focusing on continuous product innovation and employee development to maintain its industry leadership.

Challenges

Alembic Pharmaceuticals previously used an LMS that lacked customization options, preventing it from meeting the specific training needs of a large, decentralized workforce. Key challenges included:

• Limited LMS Customization: The existing system was unable to support Alembic’s requirements for personalized training programs and adaptive learning paths.
• Need for Offline Access and Mobile Support: With many employees in remote locations, Alembic needed a mobile solution that allowed users to access training materials offline.
• Complex Hierarchies and Reporting: Alembic’s complex organizational structure required advanced audience management, reporting, and certification tracking.
• User Engagement and Motivation: Alembic aimed to foster a more engaging learning experience, with features such as leaderboards, real-time progress tracking, and regular updates on training status.

Solution

Edvanta deployed a customized Totara Learn platform with mobile app integration, designed to address Alembic’s unique training needs. Key elements included:

• Mobile App with Offline Capabilities: The mobile app allowed users to access content offline, ensuring uninterrupted learning for employees in low-bandwidth areas and those who travel frequently. Offline H5P content was developed to support interactive learning without an internet connection.
• Audience and Team Management Features: Totara’s audience and team management tools simplified complex organizational structures, allowing dynamic grouping and tailored content delivery based on role and department.
• Engaging and Adaptive Learning Tools: Personalized dashboards, leaderboards, and notifications encouraged active engagement. Each user had access to a progress tracker and leaderboard, which promoted friendly competition and engagement.
• Advanced Reporting and Real-Time Updates: Report scheduling and automated email updates provided managers with real-time insights into employee progress and compliance levels, reducing manual effort in performance tracking.
• Certification and Compliance Tracking: Certificates were customized with Alembic’s branding, automatically generated upon course completion, and offered to employees based on specific score thresholds, ensuring compliance and skill verification.

Results

The implementation of Totara Learn and the mobile app brought transformative results for Alembic Pharmaceuticals:

• Improved Engagement and Accessibility: The mobile app provided consistent, on-the-go learning, leading to a substantial increase in user engagement across the organization.
• Reduced Manual Reporting Effort: Automated reporting and easy access to real-time data significantly decreased administrative workload for Alembic’s L&D team.
• Enhanced Learning Experience: With adaptive learning paths, gamification, and interactive dashboards, the platform has motivated employees and improved knowledge retention.
• Scalable Training for Compliance: The LMS facilitated compliance training for over 5,000 employees, ensuring alignment with industry standards and organizational goals.

Conclusion

Alembic Pharmaceuticals’ adoption of Totara Learn and the mobile app transformed its approach to training and compliance. With scalable, flexible features that meet the demands of a decentralized workforce, the LMS has supported Alembic’s commitment to innovation and continuous employee development.