Background

VÚB Banka, the second-largest bank in Slovakia and part of the Intesa Sanpaolo Group, serves over 1.2 million clients. With a mission to lead in customer satisfaction and operational efficiency, VÚB Banka prioritizes continuous learning and compliance in its employee development programs to meet the demands of a highly regulated industry.

Challenges

VÚB Banka’s legacy LMS was limited and unable to scale with its growing training needs. Core challenges included:

• Outdated System Capabilities: The previous LMS could not support blended learning or handle the volume of compliance training required.
• Compliance and Regulatory Requirements: The bank needed a platform to streamline compliance training across departments, with high engagement.
• HR System Integration: VÚB Banka required seamless integration with its HR system for automated employee updates, course tracking, and real-time reporting.
• Customization and Reporting: Customized reporting was essential for tracking employee progress and providing insights to support compliance standards.

Solution

Edvanta implemented Totara LMS as a tailored solution to address VÚB Banka’s requirements. The LMS supported:

• Comprehensive Blended Learning: The LMS facilitated both e-learning and face-to-face training, creating a unified platform to deliver a diverse range of training content from compliance to onboarding.
• Advanced HR Integration: Totara LMS integrated with the bank’s HR system, allowing automatic updates for user data and seamless two-way data exchange for training records and compliance status.
• Dynamic Audience Targeting and Learning Paths: The LMS leveraged Totara’s dynamic audience features, enabling the bank to tailor content for various user groups, ensuring that employees received relevant training specific to their roles.
• Custom Reporting and Analytics: Edvanta customized the reporting functionality to provide managers with detailed insights, helping administrators to monitor compliance and training effectiveness.
• Single Sign-On (SSO) and Plug-Ins: The platform’s SSO feature streamlined user access, while additional plug-ins expanded the LMS’s capabilities, allowing for more tailored course management.

Results

The deployment of Totara LMS brought significant benefits for VÚB Banka:

• 90% Employee Engagement: Within six months of launch, 90% of the bank’s employees had engaged with the LMS, underscoring its impact on compliance training and onboarding.
• Improved Onboarding and Compliance: The LMS simplified onboarding, making it faster and more transparent. Employees quickly adapted to the platform, enabling accelerated compliance training.
• Positive Feedback from Learners and Administrators: The intuitive interface and blended learning features received praise from employees, while managers benefited from the enhanced tracking and reporting tools.
• Sustainable, Open-Source Platform: As an open-source solution, Totara LMS allows for future scalability and customizations, with VÚB Banka planning to upgrade to the latest Totara version and integrate dashboards for more role-specific content.

Conclusion

VÚB Banka’s adoption of Totara LMS exemplifies a successful transition to a modern, flexible learning management system. With robust compliance training capabilities, HR integration, and high engagement rates, the LMS has become a cornerstone of the bank’s learning strategy. The platform’s open-source nature and ongoing support through Totara’s community further ensure its alignment with VÚB Banka’s long-term training goals.