Background

Hampshire Trust Bank, founded in 1977, is a UK-based bank with expertise in asset finance, property finance, and commercial mortgages. Focused on providing personalized financial services, the bank is committed to maintaining the highest standards of compliance and customer service. They needed a learning platform that would support their regulatory compliance and training needs while reflecting their modern approach to banking.

Challenges

The bank faced the challenge of ensuring compliance with evolving financial regulations. Given the complexity of these regulations, it was crucial for Hampshire Trust Bank to keep their staff well-informed and compliant. They required a platform that would manage training, monitor compliance, and generate flexible reports. Furthermore, the platform needed to integrate seamlessly with their internal systems, specifically Active Directory, to automate staff management processes such as onboarding and compliance tracking.

Solution

• Approach:
  Edvanta implemented Totara LMS to meet the specific compliance needs of Hampshire Trust Bank. The system was configured to automate many aspects of compliance training, enabling the bank to manage learning content, track staff compliance, and generate daily reports.
• Features:
  • Rapid Implementation: Totara LMS was populated with the bank’s entire learning catalog. Transparent communication ensured clear accountabilities throughout the project.
  • Elearning Course Configuration: The system was configured with custom elearning courses. Courses included a quiz that unlocked only after completion of required learning, with certification issued upon passing the quiz.
  • Active Directory Integration: Seamless integration allowed for hands-free user management. New hires were automatically added to the LMS and placed in appropriate training programs, while leavers were suspended from the system.
  • Reporting: Automated daily reports provided updates on employee progress and flagged those needing further support.
• Customizations/Integrations:
  Custom branding was applied to reflect Hampshire Trust Bank’s corporate identity. The interface was simplified to enhance user experience, allowing staff to navigate the platform without the need for formal training.

Results

• Impact:
  Totara LMS ensured 100% user engagement, with all Hampshire Trust Bank employees logging into the system. Compliance rates averaged 93.5%, with even the lowest scores exceeding 91%. The system facilitated accessible and efficient learning, with new hires completing at least three mandatory courses on their first day.
• Long-term Value:
  The platform supports ongoing compliance and induction processes, allowing the bank to maintain a cohesive approach to onboarding and staff training. The integration with Active Directory ensures that compliance is continually monitored and updated as staff roles change.
• Timeline:
  The project was delivered within a few months, from system research to full implementation, ensuring timely compliance with regulatory standards.
• Future Scope:
  Hampshire Trust Bank plans to continue using Totara LMS for onboarding, compliance, and additional training as regulations evolve.

Conclusion

The Totara LMS implementation at Hampshire Trust Bank was a success, allowing the bank to streamline compliance training and achieve a high rate of regulatory compliance. The system’s automation capabilities have simplified staff management and compliance monitoring, significantly reducing manual effort.